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Job Title / Keyword

Executive Administrator

Ember Health

About the Position

We are looking for a dynamic administrative executive, distinguished by his or her compassion, curiosity, and desire to learn and grow. This role will include office management and administration, as well as patient and provider communications and community building. Working closely with the founder team, this person will be an integral part of helping to craft an evolving care model for a cutting edge, high impact mental healthcare solution. This is a non-clinical, full time role in Brooklyn Heights, New York, with salary and benefits commensurate with experience.


Office Management & Administration
  • Answering of calls on behalf of Ember Health
  • Appointment scheduling and management
  • Co-management of patient intake
  • In-office patient greeting and management of check-in, payment, etc.
  • Routine office management and oversight (from ordering of supplies to watering of plants)
Patient and Provider Communications & Community Building
  • Management of patient and provider communications 
  • CRM database management and data entry
  • Event management (e.g. in-office lunch and learns with provider community, team events, etc.)
  • Collection, curation, and distribution of resources for Ember patients and provider partners (e.g. monthly newsletter compilation and send out)
  • Relationship development and coordination with select partners
  • Research of cutting edge journal articles and news media relating to ketamine therapy and mental health


  • You are warm, compassionate, and empathetic. You are motivated to help others, and have a way of building trusting, caring relationships with ease.
  • You are a skilled communicator. You’re both a great listener and an effective speaker and writer.
  • You are mission driven. You are motivated to help people realize their full potential, and are a fantastic ambassador for a cause you believe in.
  • You are action-oriented.You derive pleasure from working systematically, checking things off your list, and figuring out difficult problems. You love coming up with creative solutions just as much as the tactical work of implementing them.
  • You are detail-oriented and have excellent organizational skills. You take pride in a beautifully executed event and typos in your emails make you cringe.
  • You are intentional. Your working style is about creating order and planning ahead. You think systematically and establish elegant processes.
  • You are passionate about learning. You seek out direct feedback and love to invest in your personal development. You’re intellectually curious about the world of mental health and the details of building a business. You’re resilient in the face of challenge.


  • Prior responsibilities in office administration, and communications management
  • Experience in mental health desired, with a working knowledge of depression

Why the Role is Compelling

The Executive Administrator would play an integral role in creating a comforting and professional environment that will have significant impact on people’s mental health and wellness. This role offers an opportunity for increasingly senior responsibilities within a supportive, development-oriented organization. You would have a direct line of sight into the questions and strategy involved with growing a business. Your contributions would help shape the future of Ember Health, an organization poised at the forefront of a field realizing breakthrough results in mental health.

About Ember Health

Join us in defining and delivering the highest standard of care for one of the safest and most effective treatment options for people seeking relief from depression.

Ember Health provides infusions of ketamine in a safe, monitored environment to people seeking relief from depression. We work with individuals who wish to take control of their lives and realize their full potential, but feel frustrated by the limits of their current treatment plans. By coordinating directly with people’s existing mental health team, we help our patients strengthen and deepen the relationships they have with their trusted providers, and craft treatment plans that meet individual needs. Our team is driven by an ambition to shape the highest standard of care for ketamine therapy, based on a patient-centered experience, an ecosystem of support, and evidence-based care. More than 80% of the patients we’ve worked with to date have reported feeling relief from their symptoms, 60% of whom have gone into full remission of their depression following initial treatments. Encouraged by these outcomes and poised at a moment of growth, we’re building our team slowly and carefully. We are looking for distinctive talent – driven by curiosity, commitment, and a desire to learn and grow.

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Date Posted
August 27, 2019
Job Type
Brooklyn, NY

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