Member Services Specialist

Summary

This position will provide highly competent administrative support for WELCOA’s network of members and include a variety of independent assignments, special projects and general office support. Incumbent will represent WELCOA in a professional manner at all times.

Functions

• Responsible for all administrative support functions including proactively managing sensitive & complex schedules & maintenance of records & files.
• Answer WELCOA’s main phone line and provide excellent customer service.
• Invoice product and membership orders as they come in.
• Produce daily activity reports as assigned.
• Handle highly confidential and sensitive information that pertains to client issues.
• Responsible for all other work as determined by management.

Competencies

• Cooperation and Collaboration- Coordinates efforts with others, builds working relationships
• Initiative- Anticipates problems and proactively responds to resolve them, acts decisively
• Integrity/Ethical Behavior- consistent track record of impeccable integrity and exhibition of ethical behavior at all times
• Learning Attitude- Persistent in acquisition of new knowledge, grasps new concepts and technology
• Maintaining Composure/Flexibility- Deals well with ambiguity, is resilient in crisis, stays positive
• Planning and Organizing- Excels at estimation (time, cost), coordination and managing expectations
• Problem Solving- Sees problems as intellectual challenges, uses rigorous logic
• Works Independently- Action-oriented, self-motivated, resourceful/independent

Qualifications

• 3 years progressive administrative experience required.
• Proven organizational and time management skills required.
• Proficient in Microsoft Office, with expertise on PowerPoint, Excel, Outlook and Word.
• Must be a team player, be organized and have the ability to handle multiple projects.
• Must possess independent working skills.
• Have excellent written and verbal communication skills.

There may be additions, deletions and modifications to the qualifications and functions of this job from time to time. Employees must perform all duties assigned to them by management.