Program Representative, Work Life and Wellbeing (Administrative Assistant 2)

WORKLIFE AND WELLBEING PROGRAM REPRESENTATIVE, Human Resources

Human Resources. Customer-facing role for a highly self-motivated and detail-oriented individual with a strong interest in event planning, wellbeing, and serving the personal needs of a diverse higher-education employee community.

The Work Life and Wellbeing Program Representative works collaboratively with members of, and is the primary administrative contact for, the Center for Work Life and Wellbeing, which supports MIT faculty, staff, and postdoctoral scholars. Primary duties include:

• Responding to phone, email, and in-person inquiries received by the Center from throughout the MIT community. This requires a comprehensive understanding of issues impacting employee work-life and wellbeing and using excellent judgement and decision-making to connect employees with appropriate benefits, programs, and services offered by the Institute.
• Responsible for all logistics for the Center’s webinars and workshops. This includes coordinating with presenters, communicating with attendees, scheduling and hosting events via digital platforms (such as Zoom and Eventbrite), and congregating event utilization and satisfaction data for analysis.
• Processing all confidential Staff Emergency Hardship Fund applications. This includes organizing and documenting application information, coordinating with applicants, and preparing application materials for Committee review.
• Representing the Center at informational resource fairs and presentations across the Institute.
• Assists in managing the daily operations for the Center. This includes scheduling complex appointments and meetings; assisting with the monitoring and reconciling of accounts; preparing and processing purchasing and accounting forms; and provides administrative support for various programs and projects.
• Performs other duties as assigned.

REQUIRED:

High school diploma or equivalent and at least three years of administrative, customer relations, and event planning experience; strong organizational, time management, and interpersonal skills; ease with telephone, email, and in-person communication; ability to work independently and handle multiple tasks simultaneously; proficiency with Microsoft Office, Eventbrite, Zoom, and Qualtrics. Experience with human service programs and international populations is preferable. Associate’s degree preferred.

This is a hybrid position with 2 days in the office and 3 days working from home.