Risk Manager Coordinator (Registered Nurse)

Researching, benchmarking, and assisting in implementing projects that consider the Divisions of FOH program needs that are cost effective to achieve the best outcomes for FOH. 

Assist in the facilitation of high-level reports across projects for senior management of FOH. This may require the use of survey tools, interviews and other means to collect info from staff and customers nationwide. 

Implementing quality improvement procedures in accordance with organizational methodology to ensure customer satisfaction (both internal and external customers). 

Researching, benchmarking, and assisting in implementing projects that consider the Divisions of FOH program needs that are cost effective to achieve the best outcomes for FOH. 

Assist in the facilitation of high-level reports across projects for senior management of FOH. This may require the use of survey tools, interviews and other means to collect info from staff and customers nationwide. 

Implementing quality improvement procedures in accordance with organizational methodology to ensure customer satisfaction (both internal and external customers). 

Provides and supports overall quality and safety of services within all FOH service lines 

Responsible for supporting the Quality Program Manager (PM) and/or Risk Manager (RM) in conducting quality and performance improvement assessments for CHS, EAP, WHPS, and other programs and services within FOH 

Review and assist in investigations to complaints received via Compliments and Complaint resource mailbox. 

Provides leadership and overall direction of FOH’s quality, safety, and performance improvement (PI) program. 

 Assist the Quality PM and RM in revising the organizations PI plan based on the organization’s risk assessment.Improving the health, safety, and productivity of our federal employees. 

Assist with the implementation and monitoring of the performance improvements according to PI plans. 

Identifies potential PI problems and actively participates in creating corrective action plans for problems identified with the Quality PM and RM, and Service Area liaisons. 

Educates staff on PI plan 

Communicates results of PI activities to Quality PM 

Assist with leading PI efforts 

Serves as a resource for service process improvement teams 

 Manages and maintains the Safety Event Reporting System 

Electronic with paper backup 

Maintains spreadsheets and electronic risk management data system 

Enters data safety event data 

Conducts follow up calls for outstanding documentation and issues for open safety events 

Discuss critical safety events with Quality PM and RM 

Generates reports 

Track all events by ensuring that all events are entered into the event log within 72 business hours 

Investigate events and collaborate with Quality PM, Risk and/or other appropriate leaders to formulate resolution and manage risk 

Keep the Quality PM, RM, of serious safety events and risk management issues  

Promote a culture of safety (safe event reporting) 

Supports investigations for Root Cause Analysis when indicated 

Daily monitor complaints and enters data into the appropriate database 

Assists service lines in resolution of complaints (when appropriate) 

Document and report compliments and complaints to the Quality PM 

Assists with review, revision, of FOH policies to ensure compliance with federal, HHS, and FOH policies and procedures. 

Keeps abreast of drug and equipment recalls that are relevant to FOH and communicates with Quality PM and Quality Director. 

Prepares general notification of equipment and drug recalls that impact FOH service areas. 

Collaboratively works with Service Line liaisons under the guidance of the Quality PM and/or RM to identify high-risk areas and trends, through data analysis and reporting. 

Provides subject matter expertise to internal customers under the guidance and direction of the Quality PM to support quality, safety, and risk performance improvement initiatives. 

Generates ad hoc reports and data analysis for quarterly and end of year reporting. 

Discusses data trends with the RM and Quality PM 

Assist with preparation of training/educational material for service and program areas for Quality Safety Risk initiatives. 

Serves as transcriber for safety event meetings. 

Improving the health, safety, and productivity of our federal employees. 

Reports to Quality Improvement Program Manager 

Fosters an environment of continuous learning and development.