Wellness Attendant

Responsible for providing exceptional customer service to MOVE members and AL!VE patrons, handling front desk operations such as membership sales, program registration and POS transactions, maintaining day-to-day operations and cleanliness of the facility.

1. Consistently exemplifies on-stage behavior.
2. Is responsible for creating a destination, experience-based service.
3. Displays a high level organization and is capable of effective and efficient multi-tasking.
4. Assists members/guests/clients with completion of required paperwork; ensures accuracy and completeness of information.
5. Provides basic instruction to members/guests in safe and effective usage of cardiovascular and strength equipment.
6. Interacts with members/guest/clients and monitors exercise activities and usage of Wellness equipment; offers positive feedback and provides assistance regarding basic technique and posture to prevent potential injury.
7. Creates and maintains member charts assuring inclusion of necessary documentation; documents member activities in accordance with departmental policies.
8. Initiates and maintains positive relations with MOVE members/guests/clients; encourages positive lifestyle behaviors and markets AL!VE services to customers.
9. Assumes responsibility for cleaning and maintaining MOVE and front desk facilities and equipment; cleans/maintains equipment, restocks supplies ands towels, and notifies appropriate personnel/equipment vendor of unsafe conditions and/or equipment in need of repair.
10. Types letters, correspondence, forms, reports and other documents. Compiles and maintains departmental statistics and revenue accounts; generates related reports.
11. Inventory and order departmental retail items and supplies as needed.
12. Receives payments for services rendered, issues customer receipts, balances cash journal, secures cash drawer and safe, and prepares bank deposit.
13. Generates and mails invoices, renewal letters and notifications for membership and services rendered in accordance with established procedures. Refers past delinquent account issues.
14. Maintains member, non-member and client account records, post charges and payments received and monitor accuracy.
15. Works with external vendor to resolve database and related software problems.
16. Assumes responsibility for opening, maintaining orderly appearance and atmosphere, and closing of the facility.
17. Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
18. Attends staff meetings and in-service programs as required.
19. Adheres to the organization’s policies & procedures, and compliance guidelines.
20. Performs other duties as assigned.