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Job Title / Keyword

Wellness Coach (Bilingual English/Spanish)

Health Advocate, a division of West

West’s Health Advocate division in Plymouth Meeting is currently seeking a Wellness Coach (Bilingual English/Spanish). Our Wellness Coaches assist members in establishing and meeting healthy goals that lead to life style improvement through frequent verbal and written communication. They will form and maintain a professional relationship with internal/external customers, team members and department contacts to further their efforts in creating comprehensive Wellness solutions for clients.

Major Job Accountabilities

  • Provide email and telephonic coaching to members
  • Follow coaching protocols and operational processes
  • Serve as a supporter, guide and educator for members for Coaching issues and client incentives
  • In collaboration with members, identify and target behavioral changes and establish goals and action plans
  • Assist members in updating/modifying their goals and actions plans
  • Take proactive steps to maintain member engagement
  • Actively participate in training sessions
  • Able to recognize problems and develop appropriate solutions
  • Assist with Advocacy Issues as required.

Team Interfaces/Customer Service

  • Cooperate with team members to meet goals or complete tasks
  • Provide quality customer service that exceeds customer expectations and improves level of service being provided
  • Treat all internal/external customers, team members and department contacts with dignity/respect
  • Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided 

Mental and Physical Requirements 

  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers 
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
  • Essential physical functions of the job include typing, grasping, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
  • Essential mental functions of this position include concentrating on tasks, time management, reading information, and verbal/written communication to others continuously throughout the work day 

Related Duties Assigned

  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Please contact your local Employee Relations representative to request a review of any such accommodations

Preferred Requirements

  • Strong computer skills including use of internet and email
  • Positive attitude and belief in a person’s ability to change
  • Good active listening skills
  • Proven record of ability to develop relationships with client 
  • Effective writing skills, including appropriate spelling and grammar
  • Organized and self-directed 


  • Bachelor’s Degree in health, fitness or other related fields 


  • Experience in health/fitness related fields 


  • Must score acceptably on job related testing 
  • Based on program may need to be bilingual in English/Spanish

When submitting your resume, please call out your bilingual English/Spanish skills to be considered for this position

West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We connect. We deliver. We are West.

EEO/AAP Employer- Individuals with Disabilities and Protected Veterans

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Apply for this Job
Date Posted
May 3, 2016
Job Type
Plymouth Meeting, PA

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