Wellness Specialist

JOB SUMMARY

The Wellness Specialist assists in the planning and development of a wide variety of health/fitness related programs. Additionally, this position interacts to a great extent on a one-on-one basis with members.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.

• Utilize American College of Sports Medicine (ACSM) guidelines to develop safe and effective personal exercise programs based on client’s current and past health conditions and health goals.
• Provide individualized exercise programming, program progression and monitoring during exercise of physical therapy graduates, cardiac rehab graduates, concierge medicine members and other special populations.
• Utilize ACSM guidelines to administer fitness testing services to include sub-maximal and maximal graded exercise tests as well as strength, flexibility and body composition tests.
• Provide one-on-one instruction on proper use of exercise equipment for optimal benefits based on health status and goals.
• Provide excellent customer service to all Center members and guests according to NCH core values.
• Assists Program Coordinators in planning and presenting appropriate fitness/wellness programs to NCH employees and Center members/guests.
• Markets Center programs internally and externally to drive attendance and achieve revenue goals.
• Supervises member/guest activities on fitness floor to support safety.
• Attains and maintains a thorough working knowledge of each piece of exercise equipment and communicates safe usage to Center members/guests. 
• Conducts fitness equipment orientations for new and existing members.
• Shares ideas about general Center functions in a positive and supportive manner. 
• Accepts personal responsibility for professional growth and development. 
• Understands and enforces Center policies and procedures with members/guests using excellent customer service skills.
• Regularly cleans and organizes fitness equipment and workout areas to ensure a safe and healthy environment for Center members/guests.
• Understands and utilizes chain-of-command problem solving techniques.  Strives to be flexible, as the need arises, to cover alternate work hours in all areas of the Center.
• Demonstrates willingness to cross-train to assist with front desk operations. 
• Identifies, addresses and resolves member/guest problems or complaints
• Maintains a current knowledge of industry developments and new programs and proposes additions, as appropriate to best serve our clientele.
• Maintains knowledge of Center programs and services and assists with the marketing and communication to Center members, guests, NCH employees and the community.
• Actively assists and supports departmental activities to ensure that operational and salary expenses are equal to or less than approved budget.
• Understands the principles and concepts of Performance Improvement. Looks for opportunities and solutions for process improvements and seeks to improve job skills.
• Other areas as assigned
• This position may be responsible for being the Pool Operator when assigned. 

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of a Bachelor’s degree in Exercise Science, Health Promotion, or a related health and fitness field required.
• CPR, AED certification required upon hire. Within 90 days must complete CPR, AED, and First Aid through American Heart Association or American Red Cross.
• Minimum of one year experience in a wellness/fitness setting preferred.
• Nationally recognized certification (ACSM, NSCA, etc.) strongly preferred. 
• 6 months fitness testing experience preferred.
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.