Customer Success Manager

About Wellable

Wellable is an employee wellness and engagement company with offices in Boston and San Diego that helps companies thrive by providing them with the resources to build a culture of health and wellness. Through the combination of wellness technology, health content, and wellness services, Wellable makes well-being easy and personalized to encourage healthier, happier, and more engaged employees. The technology platform integrates with leading consumer wellness technologies, such as Fitbit, Apple Health, and Samsung Health, to improve wellness experiences and supports custom programing to construct unique cultures of health and well-being at each organization.

We have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. It is our people who are our greatest assets. Each employee brings a unique set of experiences and perspectives that enrich our company culture and allows Wellable to better serve its diverse customers.

Wellable’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in all our solutions. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other fascinating characteristics that make us special.

Here is what you will be doing in the Customer Success Manager Role:

Client Management 

• Manage and retain a book of clients by serving as their primary point of contact.
• Successfully onboard new clients.
• Train clients on best practices for utilizing Wellable to manage employee wellness programs effectively.
• Cultivate positive relationships with the clients through a proactive, consultative, and high-touch approach.

Program Management

• Assist clients in the design, development, and execution of their Wellable program.
  Perform analytical reviews of client programs and develop strategic recommendations and action plans aligned with their goals and objectives.
• Provide and present data and reports as it relates to the clients’ Wellable program.
• Effectively communicate product roadmap and engagement solutions to customers with passion and excitement. Skill must be leveraged across multiple channels, including telephone and video.

Product Support

• Lead the delivery of technical support for users of Wellable’s solutions.
• Serve as a subject matter expert for all Wellable solutions.

Must Haves

Wellable appreciates the diversity of thought, background, education, and experience; therefore, if you do not satisfy every requirement, but feel you can bring value to this role, do not hesitate to apply!

• 0 – 3 years of professional work experience
• Passion about health, wellness, and technology
• Clear and articulate communication skills (written and verbal)
• Ability to multi-task and perform effectively under pressure
• Ability to thrive in a fast-paced environment
• Strong organizational skills
• Strong attention to detail
• Self-Starter and resourceful
• Ability to work cross-functionally within an organization and with external clients
• Proficiency in Microsoft Office (Word, Excel, and Outlook)

Perks:

• Competitive salary
• Medical, dental & vision insurance
• 401(k) contributions
• Unlimited PTO
• Professional development stipend
• Casual work environment
• Hybrid work environment
• Company-catered lunch and snacks
• Quarterly social events (onsite and remote)
• Biannual companywide onsite week at Boston office
• Annual company retreat