Health and Wellness Coach (Part Time/Remote)

Proper is a new venture launching out of Redesign Health. We are on a mission to improve people’s overall health and happiness by being the trusted expert that brings an integrative and holistic approach to sleep wellness. Our vision is to build a modern sleep wellness business grounded in truth and supported by the best in data, technology, and science.

About the Role

We are looking for an experienced health & wellness coach with a passion for sleep to help us reinvent how people can improve their sleep and lead healthier lives. Sleep is personal and you will be taking on the challenge of delivering sleep advice that is tailored to the individual’s needs and actionable with their lifestyle. You will be at the heart of motivating our customers to achieve their long term sleep health. 

In this role, you will interact with customers one on one to help solve their sleep issues. You will be speaking with customers about their sleep issues, goals, and making actionable recommendations based on their unique needs. You may also be answering their questions about our products and how best to use. This role will be part time with the possibility of working remotely.

Responsibilities:

• Assess information and develop recommendations for consumers
• Conduct 1- 1 consumer sessions via voice or video to establish a relationship, gather quality information, and develop recommendations.
• Understand customers’ sleep issues and goals, deliver real time recommendations tailored to their unique needs
• Actively engage in troubleshooting how recommendations for better sleep can work with their lifestyle
• Guide customers through using the formulas and adjusting the formula as needed
• Identify and escalate potential serious sleep disorders 
• Work with the data and customer insights team to track outcomes for all members
• Provide structured feedback on customer needs to inform our product development
• Training in sleep education and sleep hygiene will be provided 
• Be an ambassador for Proper Sleep and embody our values in each interaction with our customers

Preferred Qualifications:

• Qualification required: Certified Health and Wellness Coach with the National Board for Health and Wellness Coaching
• 3+ years of health and wellness coaching experience
• Previous healthcare technology experience helpful (fitness, weight loss, nutrition, therapy, health tracking)
• Preferred educational background: Registered Dietitian, Bachelor or Masters in Nutrition, Clinical Nutrition Specialist or Bachelor’s degree in psychology, behavioral science, social work, or a health-related field preferred
• Stellar communication skills, including active listening skills and empathy that shines through your phone, email and video presence
• Highly organized and personable with a genuine desire to help improve people’s health
• Familiarity working with customer support tools (Klayvio, Kustomer, Gorgias, ZenDesk, Google Docs, Zendesk) a bonus, but not required 
• Knowledge of sleep science and  behavioral change related to sleep is a plus
• We are a remote first company. You can live anywhere in the U.S. – just need the ability to work  EST or PST hours.